Privacy Policy — Guide Behavioral Health

Certified by the State Department of Health Care Services

Certification Number: 410048AN
Expiration Date: 12/31/2026
View Certification: California DHCS Website
Download a copy of our certification (PDF)

View our full Certification Page

Last updated: April 6, 2025

Introduction

At Guide Behavioral Health LLC, we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information — including Protected Health Information (PHI) — in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws.

This policy applies to all visitors of guidetreatment.com, as well as individuals who receive care from Guide Behavioral Health in Menlo Park, CA. Please review this notice carefully and contact us if you have any questions.

By using our website or engaging in services at our clinic, you agree to the practices described in this Privacy Policy.

Protected Health Information (PHI)

PHI refers to information that relates to your physical or mental health condition, the provision of health care, or payment for services, and that may identify you. At Guide Behavioral Health, we may use or disclose your PHI for the following reasons:

Treatment

To coordinate or manage your care and share information with therapists, medical professionals, or support staff involved in your treatment.

Payment

To bill and receive payment from you, your insurance provider, or other third-party payers.

Healthcare Operations

For quality assurance, clinical training, administrative oversight, licensing reviews, or internal audits.

Required by Law

To comply with federal, state, or local legal requirements (e.g., public health reporting, court orders, or law enforcement requests).

Public Health and Safety

To prevent or control disease, injury, or disability, or to protect individuals in serious danger.

Research and Oversight

To conduct approved health research or participate in regulatory audits, provided proper safeguards are in place.

Uses Requiring Authorization

We will never sell your PHI or use it for marketing purposes without your written consent. If we need to use or disclose your PHI for purposes beyond those described above, we will ask for your explicit authorization.

You may revoke your authorization at any time in writing.

Your Rights Under HIPAA

As a patient or guardian of a patient at Guide Behavioral Health, you have the right to:

  • Request access to your medical records and billing history

  • Request amendments to correct or update your PHI

  • Request restrictions on how we use or disclose your PHI

  • Request confidential communication via specific methods or locations

  • Receive an accounting of disclosures made outside of treatment, payment, or healthcare operations

  • Receive a copy of this notice at any time

  • File a complaint if you believe your rights have been violated (see Contact Information below)

We will not retaliate against you for filing a complaint.

SMS and Electronic Communication

We may use SMS (text messaging), phone calls, and email to communicate with you about:

  • Appointment reminders

  • Scheduling updates

  • General administrative notices

By providing your mobile number or email, you consent to receive these communications from Guide Behavioral Health. You may opt out at any time by replying “STOP” to text messages or contacting our office.

Please note: While we use HIPAA-compliant platforms wherever possible, text messages and email may not always be encrypted. If you prefer alternate forms of communication, please let us know.

Website Data Collection

When you visit our website, we may collect limited non-personal data such as:

  • IP address

  • Device type

  • Pages visited

  • Form submissions

  • General location (via cookies or browser settings)

We use this data to improve our site’s performance and user experience. We do not sell or share this data with outside advertisers.

Use of Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to understand user behavior. These cookies do not store PHI and can be disabled via your browser settings.

Third-Party Services

Guide Behavioral Health may utilize HIPAA-compliant third-party tools and vendors (e.g., Squarespace, RingCentral, SimplePractice, Google Analytics). These services help us deliver care and communicate efficiently. We ensure these providers meet applicable privacy and data security standards.

Certification & Compliance

Guide Behavioral Health is certified by the California Department of Health Care Services (DHCS) to provide outpatient behavioral health services.

Certification Number: 410048AN
Expiration Date: December 31, 2026

Visit our Certification Page to view the official certificate or download a copy. Guide Behavioral Health is also LegitScript-certified, which ensures we follow the highest standards for safety, transparency, and compliance in online behavioral health advertising.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted to this page with a revised effective date. You are encouraged to review this page regularly.

Terms and Conditions

Use of our website is also governed by our Terms and Conditions, which outline website use, disclaimers, and limitations of liability.

Contact Information

If you have questions, concerns, or requests regarding this policy or your information, please contact:

Privacy Officer
Guide Behavioral Health LLC
1906 El Camino Real, Suite 101
Menlo Park, CA 94027
(650) 507-3888
outreach@guidetreatment.com

Certified by the State Department of Health Care Services
Certification Number: 410048AN
Expiration Date: 12/31/2026
View Certification: California DHCS Website
Download a copy of our certification (PDF)